Service rating : I got a lot of design options for the money. I once used a local designer, paid a lot of money and got only a couple options. Then after I helped customize the logo I found that they sold my logo too another contractor only 50 miles away. This soured me on keeping it local. My experience here was 100 times better... literally.
Product : I did not like most of the designs. Two were great. I only need one. It was great. Unfortunately most of the creativity came from me. But they implemented it well.