99designs is a great company. They really worked with me to make sure that my contest went the way I needed it to go. When a special circumstance came up, they adjusted their process to accommodate me and my needs. This was a "tell all" for me because it demonstrated their willingness to put the customer's needs first and their process second. What this says in a nutshell is that they are flexible and willing to listen and help their customers have the best experience possible.