Wonderful concept! I started my company last year with a business partner and we used 99designs to get our logo. Everyone loved it! For personal reasons, we had to break our partnership and my business partner bought the logo from me. I had to come up with a new logo and it was difficult to let the old one go.
Because I was so happy with my first experience with 99designs, I decided to start a new contest. I used the "chat" when I needed help (3 times in a week) and the 99disigns support team answered all of my questions quickly. I never felt that I was alone. Great company, amazing support team, beautiful choices of designs!
BRAVO! I will continue to recommend you.