This site, the professional interface, the help system through chat, email, and phone were all outstanding, responsive, and fair. I very much recommend the services of 99 designs! : )
Product : I bought the basic package and got great value for what I paid. I would not expect to get even half the design effort for the amount of money I paid if I were to work with a single designer in my own area, and I would not have had the diversity. Though my final product is good (and not excellent), I would even have another try if I feel it is necessary. I believe that the way I wrote my brief could have been better and I changed my mind throughout the process, so I think I can contribute more to and excellent result next time, now that I know more what I want.
Really well done overall!