I found my experience to be quite positive especially for a first time user. I was submitted some amazing designs, I was totally overwhelmed by the response and the high standard of graphic design. I totally recommend this. It's affordable, but more than that you are getting many people's ideas so you end up making a good decision because you are being presented many ideas which is great. I will definitely use this agin and recommend it to others. The designer that I chose at the end was so patient and polite and came across in messages that way to me which was great for me as at times I was stressed thinking because I didn't speak the graphic design language they might not understand me or get frustrated, but nothing was too much trouble and that was very clear in the correspondence. Thank you so much Arwen14 and 99designs for a positive and rewarding experience. Regards.