This is a GREAT model. I've worked with graphic designers numerous times over the years, some more successfully than others, and being a designer myself, it can get sticky. 99designs took the egos out of the process, and let the creative spirit take the lead. I was quite surprised with the number and calibre of designs I had to choose from, and I am over the moon delighted with my new logo.
I also had occasion to call the support team at 99designs several times, and each time I got through quickly, and talked with a real live person that was obviously well versed with the process, and engaged with my situation. One of the best customer service scenarios I've encountered in quite a while. It's really nice to see a company get it this right.
Bravo, 99designs.... I'll be back for a website update soon!