We worked with Mark on the design of a persona for a website. We gave him a written description of the person, how a friend would describe her, and he turned that into a perfect representation of the her. We went back and forth two or three times asking for adjustments and he made them within hours. In the end we were extremely satisfied with is creativity, listening skills, work ethic, and professionalism. We would work with him again without hesitation. You can see the persona he created for us, "Millie," at millie.northernlight.com.