This was my first time using the services of 99 Designs and it was a spectacular experience. I found the website a wee bit difficult to navigate, but customer service (which I called a few times) was the best customer service I've ever experienced. That led me to a world of designers and although there were several top choices, Nika kept pursuing alternatives until finally I simply couldn't stay away from her designs. Although I don't expect the world to speak English, I found dealing with some other designers to be frustrating because of the language barrier; but Nika writes English better than I do! She was so professional, responsive, nice and creative. She provided me with choices and more choices and further choices. I was never afraid to ask for the smallest of changes, and she always obliged quickly and proficiently. She delivered files in a timely manner and she knew what she was doing in this business which has helped beyond the design process and into the printing process. I would have rated her 6 stars but that wasn't an option. There are people in this world who are real finds and this is one of them. Thank you 99 for putting us together. I loved the process, and I loved working with Nika and can't wait to do it again soon!