Amazing work by the designer - great communication throughout. Super happy with the result!!
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Project Title— 2020 Vision
Project Goal—"2020 Vision" is the vision for our call service center department to focus on a new updated customer experience when providing calls and claim processing. The project will be completed in year 2020 so the play is around the perfect 2020 vision and the year when this project will be completed.
We are reviewing and improving any aspect of the customer journey when they file a furniture claim with us to include online technologies, new easier claim filing process and a complete overhaul of any communication and process to provide a better customer experience.
Project Deadline—Mid June 2018
Company Background— USA Based leading company that provide extended warranty to more than 1 million of new consumer every year
Target Audience Information— Company employee
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