Tell us a bit about who you are and the people you reach
Seasoned sysadmins, network admins, cable jockeys, bastard operators from hell - they go by many names. The people who keep the keep your Internet connection running and constantly clean the viruses off of your desktop. Those who make sure that you are able to play sudoku online. When they're not doing that, they're making sure that your company is able to make money.