Tell us a bit about who you are and the people you reach
We provide forecasting and scheduling services to contact centres and other business process centres. We forecast future business activity levels (such as calls, emails, etc.), and create and manage agent schedules which enable companies to have the right number of people, in the right place, at the right time to adequately handle the amount of work received.
We are one of the first organisations to provide these services as an outsourced solution. The key selling points are around increased expertise and reduced cost. This approach represents a significant evolution in the workforce planning industry.
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Target audience will be senior executives who are reasonably tech savvy and commercially focused. i.e. They will mostly be keen users of technology to help them reduce their operational costs.
This company is about smart staffing solutions. Themes that may work include: problem solving, ability to reduce complexity, dependable.