kateha got their new infographic by running a design contest:
Process diagram challenge! Show Customer Service teams how they can use a design thinking framework.
Check out kateha's Infographic contest…
Story to tell in the infographic
This infographic will accompany accompany a long-form blog post on Design Thinking for Customer Service. A complete copy of the blog post is attached to this brief, and I've highlighted the section that will reference the infographic. The infographic will explain how a design thinking process can be applied to customer service, and will give some tips/suggestions for teams looking to apply this process. It should show the process as iterative/cyclical, with insights from each stage feeding into the next stage, and lessons from the entire process feeding into the next cycle.
Data to include in the infographic
This is the content we'd like to include: Title: A 5-stage design thinking process for agile customer service teams Subtitle: Empower your agents, learn more about your customers, and solve problems faster with a design thinking approach. Steps and suggested questions/tips associated with each step: Empathize: Build rapport with the customer Ask questions like: How's your day going? Could I get your first name? How's the weather where you are? It's sweltering here in California! Define: Ask questions to identify the root cause of the customer's problem Ask questions like: Why do you need to do [task]? How are you hoping to use [product/feature]? Have you already tried [solution]? Brainstorm: Explore solutions in collaboration with the customer Ask questions like: What would make [solution X] easier/better for you? Would [benefit A] be a reasonable substitute for [benefit B]? Do you need a quick fix, or could you wait a few days? Implement and test: Apply the best solution, and check that it's working Tips: Keep the customer updated as you complete each step Ask the customer to verify that the solution worked Make sure the customer knows how to follow up if needed Iterate: Document what you learned, and identify steps to improve. Tips: Record new customer information in a shared database or CRM Share insights about your customers, products, or competition Request help with followup to prevent the problem from recurring
Elements to include in the infographic
We'd like visual icons to represent each step. We would like the infographic as a whole to be eye-catching and colorful, matching our brand elements (see attached brand guide).
$599 Bronze package
Every design category has flexible pricing for all budgets. Infographic starts at $599.
Full copyright with production-ready files for digital and/or print.
It all began with a design brief.
A quick, interactive guide helped them understand their design style and captured exactly what they needed in their infographic.
Designers across the globe delivered design magic.
kateha collaborated with designers to refine their ideas
When design entries come in, you can rate them so designers know what you’re looking for in your logo design.
99designs has great collaboration tools so you can pinpoint and capture your ideas
And then… they selected a winner!
Along the way, they met lots of talented designers…
We think contests are a super fun way to get design.
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