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How tony.cianciosi started their infographic journey
Who are you known as?
Change Management - Customer Centric Organization
What industry do you think your business is most related to?
Business & Consulting
Story to tell in the infographic
I would like like to get the LAST SLIDE of the power point presentation as a info graphic showing how the change management process into a customer centric organization looks like. The rest of the slides will be an 1 to 1 order after the project.
Data to include in the infographic
The initial situation should be described by a puzzle with different structure and different colors. At the end the unified sales process should have equal structure and colors. However the rest of the process in the divisions should be still different from the other divisions e.g. like operations, project management, production and so on.
Elements to include in the infographic
2. Process bridge to the account management organization
2. sales process around the account management
3. process bridge from account management to each of the division of the company
4. the other process in the division e.g. operation, supply chain ... which is not sales.
5. Higher share of wallet of such a organization (e.g. golden key) which means more profit, higher customer turnover, higher customer satisfaction, higher customer retention